Returns

Thanks for shopping at LiLy SaNa HairCare. If you are not entirely satisfied with your purchase, we are here to help.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your
card issuer’s policies.

Delivery

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. Should you receive a refund, the cost of return delivery will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us via email at info@lilysanahaircare.com or should you prefer to write to us, you can do so at LiLy SaNa HairCare, PO BOX 512, Grays, RM17 9LG.